Privacy Policy

Last modified: February 09, 2025

1. Introduction

This document sets out the privacy policy of Genius Level Pty Ltd t/a Revamp Biz (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

2. Types of personal information we collect

The personal information we collect may include the following:

  • name;
  • email address;
  • telephone number and other contact details;
  • billing and payment details;
  • work related information (such as job title, industry and employer)’
  • links to or information associated with your social media accounts;
  • information you provide when contacting customer support or participating in conference calls;
  • your device and usage information, including I.P. address, browser type, operating system, device identifiers, location data, page view statistics interaction information;
  • cookies, analytics and tracking data; and
  • any other information provided by you to us in connection with our products or services.

3. Personal information of minors

Our services are not directed to individuals under the age of 18, and we do not knowingly collect information from children.

4. How we collect personal information

We may collect personal information either directly from you, or from third parties, including where you:

  • contact us through our website, mobile applications or customer portals;
  • sign up for an account, submit online forms or make a purchase;
  • communicate with us via email, telephone, SMS or video conferencing tools;
  • interact with us through customer support channels;
  • enter into contracts with us (including proposals, service orders and statements or work);
  • connect third-party integrations or platforms to our services; and
  • interact with our marketing, content or advertising.

We may also collect personal information automatically when you use our website or applications through cookies, pixels, analytics tools and similar tracking technologies. These technologies help us understand how users interact with our services, personalise experiences, measure performance and deliver relevant advertising.

You can control or disable cookies through your browser settings; however, this may affect functionality.

5. Use of your personal information

We collect and use personal information for the following purposes:

  • to provide operate and manage our products and services;
  • to set up and administer user accounts;
  • to process payments and manage billing;
  • to communicate with you, including customer support and service updates;
  • to personalise and optimise your experience across channels;
  • to analyse usage, performance and trends, and improve our products and services;
  • for marketing, promotional and remarketing purposes (in accordance with the Spam Act 2003 (Cth));
  • to detect, prevent and respond to fraud, misuse or security incidents; and
  • to comply with legal obligations and enforce our agreements.

6. Disclosure to third parties

We may disclose your personal information to third-party service providers who assist us in operating our business and delivering our services. These may include providers of:

  • payment processing and accounting (including Stripe, Xero and Quickbooks);
  • marketing, communications and customer engagement (including Customer.io, Mailchimp, Meta, Google and LinkedIn);
  • analytics, optimisation and tracking (including Matomo, Google Analytics, Google Tag Manager, Visual Website Optimiser, Content Square and Hotjar-type tools);
  • customer relationship management and support (including Pipedrive, Front, ManyRequests and Calendly);
  • document management, e-signature and workflows (including PandaDoc, Notion and ClickUp);
  • hosting, storage and infrastructure (including Microsoft Azure, Hostinger and Dropbox); and
  • communication and collaboration tools (including Microsoft Teams, Zoom, Outlook and Gmail).

7. Overseas disclosure

Some of the third-party service providers we use are located overseas, including in the United States and other jurisdictions where data protection laws may differ from those in Australia,

Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, unless the exemption applies under the Privacy Act 1988 (Cth).

8. Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information. This includes controls, encryption where appropriate, and internal policies governing data handling.

9. Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

10. Requesting access or correcting your personal information

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected. We will respond to requests within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

11. Complaints

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of Australian Information Commissioner (OAIC).

12. Contact us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Name: Genius Level Pty Ltd T/A Revamp Biz

Email: hello@revampbiz.co

Our privacy policy was last updated on 9th February 2026.