Terms and conditions

Last modified: February 10, 2026

Thanks for choosing to work with Revamp Biz.

These terms of use (Terms) set out the terms on which we provide you with access to our website and any related online services.

When we talk about “Revamp Biz”, “we”, “our”, or “us” in these Terms, we are referring to Genius Level Pty Ltd t/a Revamp Biz ABN 36 661 536 232.

When we talk about the “Platform”, we are referring to:

  • our website;
  • our web-based applications; and
  • any associated services we offer to you via the website or our web-based applications, including our AI‑powered client engagement engines and related tools, integrations and dashboards.

We use a few capitalised words and phrases as shorthand for recurring concepts. They are defined in bold and in brackets when first used.

By accessing or using the Platform, you agree to be bound by these Terms.

1. Introduction and relationship with other agreements

1.1 Application of these Terms These Terms apply when you access or use the Platform in any way (including browsing, viewing content, submitting forms, or using any web-based tools or demo environments).

1.2 Online Service Agreement and project agreements If you enter into:

  • an online service agreement, order form, proposal, statement of work or similar document with us (each a Service Agreement); or
  • any other written contract with us for our AI services,

then that Service Agreement or contract will apply in addition to these Terms. To the extent of any inconsistency, the Service Agreement or other written contract will prevail over these Terms.

1.3 Business use The Platform and our services are intended for business use only, including financial services firms such as mortgage brokers, business brokers, accountants, wealth managers and insurance brokers. By using the Platform, you represent and warrant that you are using it for business (not personal, domestic or household) purposes.

2. Account registration

To use some aspects of the Platform, you may be required to sign up for an account (Revamp Biz Account). There are two main types of Revamp Biz Accounts:

  • Organisation Accounts – administrator accounts set up by users on behalf of a company, organisation, team or group; and
  • User Accounts – accounts set up by individual users who have been invited to use the Platform through an Organisation Account.

2.2 Accurate information When you register for an Revamp Biz Account, you must provide true, accurate and complete information as requested and keep this information up to date after registration.

2.3 Responsibility for your account You agree that you are solely responsible for:

  • maintaining the confidentiality and security of your Revamp Biz Account information and your password; and
  • any activities and those of any third party that occur through your Revamp Biz Account, whether those activities have been authorised by you or not.

You agree to notify us as soon as you become aware of any unauthorised use of your Revamp Biz Account or any other breach of security.

2.4 No liability for unauthorised access To the maximum extent permitted by law, we will not be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out of a failure by you to maintain the security of your Revamp Biz Account information or password.

3. Acceptable use

3.1 Your obligations You agree that you will:

  • not copy, reproduce, translate, adapt, vary or modify any part of the Platform (including any AI models, prompts, templates or workflows we configure for you via the Platform) without our express written consent;
  • not use the Platform in any way that is illegal or fraudulent or facilitates illegal or fraudulent activity;
  • not use the Platform for the purpose of distributing unsolicited commercial content, junk mail, spam, bulk content or harassment, and will comply with the Spam Act 2003 (Cth) and any other applicable marketing or communications laws;
  • not attempt to breach the security of the Platform or our systems, or otherwise interfere with the normal function of the Platform, including by:
  • gaining unauthorised access to Revamp Biz Accounts or data about other users of the Platform;
  • scanning, probing or testing the Platform for security vulnerabilities;
  • overloading, flooding, mailbombing, crashing or submitting a virus or malicious code to the Platform or our systems; or
  • instigating or participating in a denial‑of‑service attack against the Platform or our systems; and
  • ensure that your employees, contractors and other agents who you have authorised to access or use the Platform comply with these Terms.

3.2 Use in regulated industries If you are subject to financial services or other regulatory obligations (for example under the Corporations Act 2001 (Cth), ASIC regulatory guides, privacy laws or relevant industry codes), you are solely responsible for:

  • ensuring your use of the Platform (including any AI‑powered messaging or workflows) complies with all applicable laws, regulations and professional obligations; and
  • reviewing and approving any AI‑generated outputs before relying on them or sending them to your clients, where required by your compliance framework.

4. Your content

4.1 Types of content As part of using the Platform, you may upload, input or otherwise provide the following types of content (together, Posted Materials):

  • Shared Content – content, information and materials that you share with us or the public, including feedback, suggestions, enhancement requests, testimonials, case studies, or content you post publicly on or through the Platform or our website; and
  • Private Content – your private or internal content, information and materials which you upload or connect to the Platform (for example CRM data, client journey data, templates, contact information and integration data) that is accessible only through your Revamp Biz Account or other authorised access.

4.2 Shared Content – your warranties By providing or posting any Shared Content, you represent and warrant that:

  • you are authorised to provide the Shared Content;
  • the Shared Content is accurate and true at the time it is provided;
  • any Shared Content in the form of a review, testimonial or feedback is honest, accurate and presents a fair view of the relevant person, business and/or your experience;
  • the Shared Content is free from harmful, discriminatory, defamatory or maliciously false implications and does not contain any offensive or explicit material;
  • the Shared Content is not “passing off” of any product or service and does not constitute unfair competition;
  • the Shared Content does not infringe any intellectual property rights, including copyright, trade marks, business names, patents, confidential information or any other similar proprietary rights, whether registered or unregistered, anywhere in the world (Intellectual Property Rights);
  • the Shared Content does not contain any viruses or other harmful code, and does not otherwise compromise the security or integrity of any network or system; and
  • the Shared Content does not breach or infringe any applicable laws, regulations or orders.

4.3 Shared Content – IP licence By uploading or providing any Shared Content, you grant to Genius Level Pty Ltd t/a Revamp Biz (and its agents, subcontractors and service providers) a perpetual, irrevocable, transferable, worldwide and royalty‑free licence (including the right to sublicense) to use, copy, modify, reproduce, adapt, publish and communicate the Shared Content, and any Intellectual Property Rights in that Shared Content, for the purpose of:

  • operating, developing and improving the Platform and our services; and
  • marketing and promoting our business (including using anonymised or de‑identified excerpts of feedback or testimonials), unless otherwise agreed in writing.

4.4 Removal of Shared Content We do not have any obligation to screen Shared Content in advance of it being posted. Your compliance with these Terms is your responsibility. However, we may, if we choose, review and remove any Shared Content at any time without giving any explanation or justification for removing the material and/or information.

4.5 Private Content – your responsibilities You retain ownership of all Intellectual Property Rights in your Private Content. We do not control, verify or endorse the Private Content you or others put on the Platform. You are responsible for ensuring, and you represent and warrant, that:

  • the Private Content does not infringe any Intellectual Property Rights;
  • the Private Content does not contain any viruses or other harmful code, and does not otherwise compromise the security or integrity of any network or system; and
  • the Private Content does not breach or infringe any applicable laws, including privacy, spam and financial services laws.

You are also responsible for ensuring you have all necessary consents and authorisations (including from your clients and prospects, where required) to upload or connect Private Content to the Platform and to use it with our AI‑powered systems.

4.6 Private Content – IP licence and use by us By uploading or providing any Private Content, you grant to Genius Level Pty Ltd t/a Revamp Biz (and its agents, subcontractors and service providers) a non‑exclusive, worldwide, royalty‑free licence to host, store, transmit, process, use and disclose your Private Content and any other information we obtain through your use of the Platform, but only:

  • to the extent necessary for us to provide, maintain, secure and improve the Platform and our services to you;
  • to develop and improve our AI models, systems and features, in a way that does not disclose your identity or your clients’ identities (for example through aggregation, anonymisation or de‑identification), unless otherwise agreed in writing;
  • as required by applicable laws, regulations or orders (including any lawful request by a government or regulatory authority);
  • to respond to an emergency (including a security breach or suspected data incident); or
  • as otherwise permitted by these Terms or any applicable Service Agreement.

To avoid doubt, nothing in these Terms transfers ownership of your Private Content to us.

5. Our content and AI systems

5.1 Our Intellectual Property Unless we indicate otherwise, all materials and content used in the Platform and our services (including text, graphics, logos, icons, images, audio and video clips, user interfaces, layouts, software, AI prompts, models and workflows) are subject to Intellectual Property Rights owned by or licensed to Genius Level Pty Ltd t/a Revamp Biz.

5.2 Limited licence to you We grant you a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Platform and our content solely for your internal business purposes and in accordance with:

  • these Terms;
  • any applicable Service Agreement; and
  • any usage limits or restrictions notified to you (for example, seat limits, messaging limits or feature access).

Except as permitted by non‑excludable law or with our prior written approval, you must not reproduce, modify, adapt, reverse engineer, decompile or create derivative works from any part of the Platform or our content.

5.3 AI‑generated outputs Where the Platform or our services generate content or suggestions using artificial intelligence (for example, drafts of emails, SMS, call notes or client journey messaging):

  • such outputs may be based on your inputs, your Private Content, and patterns learned from other data and training sources;
  • AI‑generated outputs may be incorrect, incomplete or not appropriate for your specific circumstances; and
  • you remain responsible for reviewing, verifying and, where necessary, editing any AI‑generated outputs before relying on them or deploying them to your clients or prospects.

You acknowledge that AI‑generated outputs are not legal, financial, tax or other professional advice, and should not be treated as such.

6. Confidentiality

6.1 Mutual confidentiality We respect your confidentiality and acknowledge that Private Content and other non‑public information you provide to us in connection with the Platform are confidential to you.

Similarly, as part of your use of the Platform, you may obtain information about us that is confidential or sensitive, including product roadmaps, designs and technical information about internal systems and processes. You agree that any such information we provide is our confidential information.

6.2 Confidentiality obligations We both agree that:

  • we will treat each other’s confidential information with at least the same degree of care and protection that we treat our own confidential information;
  • we will use each other’s confidential information only in connection with these Terms, any applicable Service Agreement and the Platform; and
  • we will only share the information with others who have a need to know it (including our employees, contractors, agents and service providers as reasonably required for us to provide the Platform or in connection with these Terms) and who are bound by confidentiality obligations no less protective than those in these Terms.

6.3 Exceptions Despite the above, information is not confidential to the extent it:

  • was already known to the receiving party at the time it was disclosed;
  • is lawfully disclosed to the receiving party by a third party who had the right to do so;
  • is or becomes generally available to the public other than through a breach of confidentiality; or
  • is independently developed by the receiving party without use of the disclosing party’s confidential information.

We may also disclose confidential information where required by law or any regulatory authority, provided we take reasonable steps (to the extent legally permitted) to notify you beforehand.

7. Third party content, links and integrations

7.1 Third party content The Platform may contain text, images, data and other content provided by a third party (Third Party Content). We are not responsible for any Third Party Content and make no representation or warranty about the quality, suitability, accuracy, reliability, currency or completeness of any Third Party Content.

7.2 Third party links The Platform may contain links to websites operated by third parties (Third Party Links). Third Party Links are provided for convenience and may not remain current or be maintained. We do not endorse, and are not responsible for, Third Party Links and have no control over or rights in linked websites.

7.3 Third party tools and integrations The Platform may enable you to connect with or use third party tools, platforms and services (for example CRMs, email providers, SMS gateways, calendar tools and AI providers) (Third Party Services). Where you choose to use any Third Party Services:

  • you do so at your own risk;
  • you are responsible for complying with the terms and conditions of those Third Party Services; and
  • we are not responsible for any acts or omissions of the providers of Third Party Services, or any loss you suffer in connection with your use of them.

8. Service limitations

8.1 “As is” basis The Platform is made available to you strictly on an “as is” and “as available” basis. To the maximum extent permitted by law, we do not represent or warrant that:

  • the Platform will be free from errors, defects or vulnerabilities;
  • the Platform will always be accessible or available at all times or in all locations;
  • messages sent through the Platform (including emails, SMS or other communications) will be delivered promptly, or delivered at all;
  • information you receive or supply through the Platform will be secure or confidential; or
  • any information or outputs provided through the Platform are accurate, complete, up‑to‑date or suitable for your particular circumstances.

8.2 AI limitations You acknowledge that:

  • AI systems may produce unexpected, inaccurate or biased outputs;
  • outputs may be affected by the quality and completeness of the data and instructions you provide; and
  • you are responsible for implementing appropriate review, compliance and quality control processes before acting on or sending AI‑generated outputs to your clients or prospects

9. Security

We take reasonable steps to protect the security of the Platform. However, to the maximum extent permitted by law, we do not accept responsibility for any unauthorised use, destruction, loss, damage or alteration to your data or information (including Posted Materials), your computer systems, mobile phones or other electronic devices arising in connection with use of the Platform.

You should take your own precautions to ensure that the processes you employ for accessing the Platform do not expose you to the risk of hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.

10. Disclaimer and limitation of liability

10.1 Australian Consumer Law Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation that cannot be excluded, restricted or modified by agreement (Non‑Excludable Rights).

10.2 General disclaimer To the maximum extent permitted by law, and subject to your Non‑Excludable Rights, Genius Level Pty Ltd t/a Revamp Biz:

  • excludes all express or implied representations, warranties, guarantees and conditions, other than those expressly set out in these Terms; and
  • makes no representation, warranty or guarantee that the Platform or our services will meet your particular requirements or achieve any specific business outcome (including any increase in revenue, leads, conversions or client retention).

10.3 Limitation of liability To the maximum extent permitted by law, and subject to your Non‑Excludable Rights, our total aggregate liability to you for any loss or damage suffered by you in connection with the Platform or these Terms, however arising (including in contract, tort (including negligence), statute, equity, indemnity or otherwise), is limited to AUD $100.

10.4 Remedies for Non‑Excludable Rights Where any law (including the Competition and Consumer Act 2010 (Cth)) implies a condition, warranty or guarantee into these Terms which may not lawfully be excluded, then to the maximum extent permitted by law, our liability for breach of that non‑excludable condition, warranty or guarantee will, at our option, be limited to:

  • in the case of goods, the replacement of the goods, the supply of equivalent goods, or the repair of the goods; and
  • in the case of services, the supply of the services again, or the payment of the cost of having the services supplied again.

10.5 Exclusion of consequential loss To the maximum extent permitted by law, we will not be liable to you for any:

  • loss of profit, revenue, business, contracts, anticipated savings or goodwill;
  • loss or corruption of data;
  • loss of opportunity; or
  • indirect, incidental, special, punitive or consequential loss or damage,

arising under or in connection with the Platform, these Terms or their subject matter, even if we were aware the loss or damage was possible.

10.6 Indemnity You agree to indemnify Genius Level Pty Ltd t/a Revamp Biz, and its employees, directors and agents, from and against all liability, loss, damages, costs and expenses (including legal costs on a full indemnity basis) suffered or incurred by any of them arising from or in connection with:

  • your or your representatives’ use of the Platform;
  • your Posted Materials; or
  • your breach of these Terms or any applicable laws.

11. Account cancellation and termination

11.1 Your cancellation rights You may cancel your Revamp Biz Account using any functionality provided on the Platform, or by following any process we make available for cancellation. If your access to the Platform is provided under a separate Service Agreement, your cancellation rights will be subject to that agreement (including any minimum terms and notice periods).

11.2 Our termination rights We may revoke your access to the Platform or cancel or restrict access to your Revamp Biz Account at any time, without notice, if:

  • you breach these Terms or any applicable Service Agreement;
  • we reasonably consider it necessary to protect the security, integrity or availability of the Platform; or
  • we cease providing the Platform generally.

We may also suspend or restrict access temporarily for maintenance, upgrades or troubleshooting.

11.3 Effect of cancellation or termination Upon cancellation, termination or expiry of your Revamp Biz Account, we may delete any Posted Materials and any data or configurations associated with your Revamp Biz Account. You will not be able to recover this after cancellation, termination or expiry, so we recommend you back up anything important to you prior to that occurring.

To the maximum extent permitted by law, we will not be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out of or in connection with the cancellation, termination or expiry of your Revamp Biz Account.

11.4 Survival The sections titled “Your content”, “Our content and AI systems”, “Confidentiality”, “Third party content, links and integrations”, “Service limitations”, “Security”, “Disclaimer and limitation of liability”, “Account cancellation and termination” and “General”, and any other provision which by its nature would reasonably be expected to survive termination, will survive any cancellation, termination or expiry of these Terms or your Revamp Biz Account.

12. General

12.1 Waiver No party to these Terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

12.2 Assignment You may not assign, novate or otherwise transfer your rights or obligations under these Terms without our prior written consent. We may assign, novate or otherwise transfer our rights and obligations under these Terms to another entity without your consent, provided that the assignee assumes our obligations under these Terms.

12.3 Severability If any part of these Terms is found to be invalid, illegal or unenforceable, that part will be severed and the remainder of the Terms will continue in full force and effect.

12.4 Governing law These Terms are governed by the laws in force in New South Wales, Australia.

12.5 Jurisdiction The courts located in New South Wales, Australia will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to these Terms. Each party irrevocably submits to the exclusive jurisdiction of those courts.

12.6 Location of services Genius Level Pty Ltd t/a Revamp Biz controls the operation of the Platform from headquarters located in Australia. Some or all of the Platform may be operated from, or hosted on mirrors or servers at, various locations outside of Australia (including through third party cloud or infrastructure providers). We make no representation or warranty that all of the features of the Platform will be available to you outside of Australia or that they are permitted to be accessed outside Australia. You are solely responsible for your decision to use the Platform from other locations and you acknowledge that such use may be subject to, and you are responsible for compliance with, applicable local laws in relation to your use of the Platform.

12.7 Changes to these Terms We may amend these Terms from time to time. If we do, we will post the updated Terms on our website and update the “Last updated” date at the top. Your continued use of the Platform after any changes are made will constitute your acceptance of the updated Terms.